Marketing Performance Analyst

Overview

In this role you will analyze CRM marketing campaigns, customer behavior, and call center performance to uncover insights that guide business decisions. You will build dashboards and repeatable analytics tools to support evolving marketing measurement. You work closely with CRM and Marketing to translate data into actionable recommendations, driving improvements in performance. This is a hands-on, data-driven role that contributes to Miracle-Ear's mission of improving lives through better customer experiences and measurable marketing impact.

Compensation / Benefits

• Medical, Dental, Vision
• 401(k) with company match
• family hearing aid benefits
• tuition reimbursement
• PTO and paid holidays
• volunteer time off and parental leave

Responsibilities

• Analyze CRM campaigns, customer segments, conversion trends, and call center performance to identify patterns and inform improvements
• Investigate business questions and marketing initiatives, translating data into clear insights for stakeholders
• Develop and refine dashboards, KPIs, and repeatable reporting solutions using Excel and visualization tools
• Combine data from multiple sources, validate results, and troubleshoot discrepancies with technical teams
• Partner with CRM and Marketing to understand analytical needs, support projects, and communicate findings; drive continuous improvement and standardization of marketing measurement

Key requirements

• Bachelor's degree in a related field
• Demonstrated experience analyzing data through work, internships, coursework, or projects
• Strong Microsoft Excel skills and familiarity with data analysis or visualization tools (Power BI, Tableau)
• Strong analytical reasoning, attention to detail, and clear communication; interest in learning coding-oriented approaches

• Analytical curiosity
• Problem-solving aptitude
• Attention to detail
• Power BI
• Tableau
• Excel