Performance Management Specialist Contractor: 3-5 years (Intermediate)

Digital & Analytics Performance Management Sustainment and Hypercare Support Specialist

Full remote only on W2, no C2C. USC/GC/TN-visa only. Role Summary: The Digital & Analytics Performance Management (PM) team is seeking an experienced professional to help establish sustainment support processes, including post go-live hypercare, through transformation efforts from legacy performance management tools to SAP Success Factors. The individual will help plan and prepare for transformation go-live and post-implementation sustainment and hypercare activities. Responsibilities will include operational documentation, coordination with sustainment planning teams and helping design the future-state support model for the PM ecosystem. The ideal candidate will bring strong operational process experience, excellent communication and documentation skills, attention to detail and the ability to work across multiple teams to ensure smooth transition, enablement, and ongoing operational support.

Key Responsibilities

• Support & Sustainment Model and Processes
• Develop an understanding of existing performance management tools and operational processes
• Support planning and tracking of the transition from legacy tools to SAP Success Factors
• Help with development of process/system documentation and onboarding/training materials, including knowledge transition and operational readiness
• Assist in creating a future-state operational support model, including issue management, ticket intake processes and role-based permissions
• Help coordinate communications related to implementation, including updates to the Deloitte Call Center and relevant stakeholders
• Support the transition plan for decommissioning legacy PM tools
• Project Coordination & Collaboration
• Schedule and coordinate follow-up meetings with stakeholders across Talent, Consulting Services and Technology teams
• Document meeting notes, track action items, and support progress on operational deliverables
• Collaborate with cross-functional teams to support successful implementation and operationalization of performance management systems
• Maintain organized documentation repositories (e.g., Teams sites, OneNote) to ensure easy access to materials for project stakeholders