Membership Growth & Operations Manager

Membership Growth & Operations Manager

Waco Bodymend Company | Waco, Texas

Full-Time | Membership Sales • Fitness • Wellness • Operations

About Waco Bodymend Company

Waco Bodymend is a wellness, fitness, and recovery facility focused on helping people move better, recover faster, feel stronger, and build healthier lifestyles. Our facility brings together fitness, recovery, and holistic wellness services in a professional, welcoming environment.

We are looking for a Membership Growth & Operations Manager who can help us grow both our membership base and the quality of our member experience.

This is not simply a facility management position. We are looking for someone who enjoys sales, fitness, people, organization, and building a great culture. The right person will be comfortable talking with prospective members one minute and making sure the facility, team, schedule, and member experience are operating at a high level the next.

The Role

The Membership Growth & Operations Manager will be responsible for driving membership growth while overseeing the day-to-day operations and member experience at Waco Bodymend.

This position requires someone who can combine the mindset of a sales leader, fitness professional, hospitality manager, and detail-oriented operator.

You should enjoy meeting new people, giving facility tours, following up with leads, asking for the sale, and helping members find the membership and services that best fit their goals.

At the same time, you should notice the details: Is the facility clean? Is equipment working properly? Are leads being followed up with? Are members being greeted? Are staff completing their responsibilities? Are supplies stocked? Is the facility ready for the next member who walks through the door?

Primary Responsibilities

Membership Growth & Sales

• Drive new membership sales and help Waco Bodymend achieve monthly membership growth goals.
• Respond quickly and professionally to membership inquiries and new leads.
• Conduct facility tours and consultations with prospective members.
• Clearly communicate the value of Waco Bodymend memberships, services, and wellness offerings.
• Consistently follow up with prospects through phone, text, email, and in-person communication.
• Develop relationships with current members that generate referrals and additional membership opportunities.
• Help create and execute membership promotions, referral programs, events, and community outreach.
• Track leads, tours, follow-ups, conversions, cancellations, and other key sales metrics.
• Identify opportunities to improve both membership acquisition and retention.
• Build a culture where sales means understanding people's goals and helping them find the right solution.

Member Experience

• Create an exceptional experience from a member's first tour through their ongoing membership.
• Know members by name and develop genuine relationships with the Waco Bodymend community.
• Help new members understand how to get the most value from the facility.
• Proactively identify members who may need additional support or engagement.
• Address member questions and concerns professionally and promptly.
• Help develop programs, events, challenges, and experiences that increase member engagement.
• Continually look for ways to make Waco Bodymend more welcoming, organized, professional, and valuable to its members.

Facility Operations

• Oversee the daily operation and presentation of the facility.
• Maintain high standards for cleanliness, organization, equipment, and overall facility appearance.
• Ensure opening, closing, cleaning, and operational procedures are consistently followed.
• Monitor supplies and inventory and coordinate ordering when necessary.
• Identify equipment or facility maintenance needs and coordinate repairs.
• Help manage scheduling and day-to-day staff coverage.
• Maintain accurate operational records and checklists.
• Ensure policies and procedures are followed consistently.
• Communicate operational issues to ownership and help develop solutions before small problems become larger ones.

Team Leadership & Accountability

• Help lead, motivate, and hold team members accountable to Waco Bodymend standards.
• Create a positive, energetic, service-oriented environment.
• Help train staff on membership sales, facility procedures, customer service, and the Waco Bodymend member experience.
• Establish clear expectations and follow through on responsibilities.
• Lead by example in professionalism, work ethic, cleanliness, sales, and member interaction.
• Help build a team culture centered around fitness, wellness, service, personal growth, and results.

Who We're Looking For

Our ideal Membership Growth & Operations Manager is someone who is:

• Sales focused and motivated by measurable goals.
• Extremely detail-oriented and notices things others may overlook.
• Comfortable asking for the sale and following up consistently.
• Fitness-oriented and personally interested in living a healthy, active lifestyle.
• Excited to learn about holistic wellness, recovery, longevity, and human performance.
• Naturally outgoing and comfortable building relationships with members and prospects.
• Organized and capable of managing multiple responsibilities simultaneously.
• Dependable and willing to take ownership rather than waiting to be told what needs to be done.
• Comfortable leading and holding others accountable.
• Professional in appearance, communication, and follow-through.
• Able to balance a welcoming personality with strong operational discipline.
• Excited about helping grow a business, not simply maintaining one.

Preferred Experience

• Gym, health club, boutique fitness, or fitness membership sales experience strongly preferred.
• Previous sales experience with demonstrated results.
• Previous management, assistant management, or team leadership experience.
• Experience working in fitness, wellness, hospitality, or another membership-based business.
• Experience with CRM, membership management, scheduling, or point-of-sale systems is a plus.
• Knowledge of fitness, recovery, wellness, or longevity services is helpful but not required.

We can teach our wellness services. We need someone who brings energy, organization, curiosity, accountability, and a desire to sell and grow.

How Success Will Be Measured

Success in this position will be measured through:

• New memberships sold
• Net membership growth
• Lead response and follow-up
• Tour-to-membership conversion
• Membership retention and cancellations
• Member engagement and satisfaction
• Referral generation
• Facility cleanliness and readiness
• Staff accountability
• Operational accuracy and consistency
• Overall membership and revenue growth

The Opportunity

This is an opportunity for someone who wants more than a traditional gym management position.

Waco Bodymend is building a community around fitness, recovery, wellness, and longevity, and the Membership Growth & Operations Manager will play an important role in that growth.

We want someone who will learn the business, learn our members, learn holistic wellness, develop as a leader, and take ownership of growing the Waco Bodymend community.

Our goal is simple

Create an exceptional member experience, operate an exceptional facility, and help more people discover what Waco Bodymend can do for them.