General Manager & Director of Operations

General Manager/Director of Operations

About Chick-fil-A Baylor

At Chick-fil-A Baylor, we are committed to serving our guests with excellence while investing in our team and community. We strive to create a positive impact through genuine hospitality, quality food, and meaningful relationships.

Position Overview

The General Manager/Director of Operations is responsible for the overall leadership, daily operations, and success of Chick-fil-A Baylor. This role requires a hands-on servant leader who is passionate about developing people and building relationships, delivering exceptional guest experiences, and driving strong business results while upholding Chick-fil-A’s values.

Leadership & Team Development

• Develop, coach, and lead a high-performing leadership team and team members
• Build a positive and welcoming culture rooted in Chick-fil-A’s core values
• Provide coaching, accountability, development, and growth opportunities for team members
• Lead by example in leadership, culture, values, professionalism, hospitality, relationships, and work ethic
• Humble and receptive to coaching and feedback, ability to work collaboratively with other leaders

Operations Management

• Oversee daily restaurant operations, ensure operational efficiency and excellence
• Maintain high standards for food quality, food safety, cleanliness, and guest experience
• Ensure compliance with all health, safety, and company policies
• Manage inventory, ordering, community, and vendor relationships

Guest Experience & Community Engagement

• Deliver exceptional customer service and hospitality at all times - set the standard for excellence
• Resolve guest concerns quickly and professionally
• Create a welcoming and community-focused restaurant environment
• Host community engagement events (spirit nights, holiday dinners, etc.)

Financial Performance

• Manage P&L (FCR) - focus primarily on financial controllables such as labor productivity, food cost, repairs and maintenance and team member expenses
• Grow sales through vision and strategy, operational efficiency and effectiveness, people development,
• Monitor key performance metrics and implement improvement

Qualifications

• 5+ years of leadership or management experience (restaurant or hospitality preferred)
• Proven ability to cast vision, lead and develop teams and individuals
• Strong business acumen and organizational skills
• Excellent communication and interpersonal skills - ability to build relationships
• Passion for customer service and servant leadership
• Ability to work flexible hours, including evenings and weekends

Preferred Qualifications

• Quick-service restaurant (QSR) experience
• Experience managing high-volume operations
• Familiarity with Chick-fil-A systems and culture

Compensation & Benefits

• Competitive salary (based on experience)
• Performance-based bonuses
• Leadership development and growth opportunities
• Paid time off