Customer Success Project Manager

Job Description - Customer Success Project Manager (Customer Education)

Reports To

Director of Customer Onboarding

Location: Remote

Summary

We are looking for a creative and detail-oriented Customer Success Project Manager to design and deliver engaging learning experiences for our customers. This role will focus on developing high-quality digital learning content that helps customers successfully adopt and maximize our platform.

The Customer Success Project Manager will collaborate closely with the onboarding team to translate product knowledge and best practices into clear, accessible learning materials. You will play a key role in scaling customer education through interactive e-learning, videos, guides, and other digital learning assets.

This is an exciting opportunity for someone who enjoys blending instructional design, technology, and storytelling to create impactful learning experiences.

Job Duties

Content Development & Instructional Design

• Design, develop, and maintain engaging and accessible learning content, including e-learning modules, guides, toolkits, videos, job aids, and knowledge resources.
• Create digital learning experiences using tools such as Camtasia, Snagit, Chameleon Creator, Gainsight, and similar platforms.
• Ensure learning content aligns with company culture, product capabilities, and business goals.

Cross-Functional Collaboration

• Partner with Product, Customer Success, Support, Sales, and other SMEs to translate complex information into learner-friendly formats.
• Gather knowledge from internal experts and transform it into structured, scalable learning programs.

Customer Education Programs

• Support and continuously improve customer onboarding programs and role-based learning paths.
• Contribute to the design and delivery of blended learning experiences, including self-paced learning and live virtual sessions.

LMS & Knowledge Management

• Manage and maintain learning content within the Learning Management System (LMS) and internal knowledge platforms.
• Ensure content is organized, accessible, and easy for customers to navigate.

Continuous Improvement

• Gather feedback from learners and stakeholders to improve learning experiences.
• Use analytics and learner insights to optimize content effectiveness and engagement.

Content Curation

• Identify and curate relevant external learning resources that enhance the customer learning experience.

Minimum Qualifications (Knowledge, Skills and Abilities):

• 2+ years of experience in instructional design, LMS administration, or learning content development, ideally in a SaaS or technology environment.
• Experience building digital learning using tools such as Camtasia, Snagit, Chameleon Creator, Gainsight, and similar platforms.
• Strong ability to translate complex technical concepts into clear, engaging learning experiences.
• Experience collaborating with cross-functional teams and subject matter experts.
• Excellent written communication and storytelling skills.

Preferred

• Experience creating customer education programs for SaaS products.
• Familiarity with learning analytics and measuring training effectiveness.
• Experience managing or administering a Learning Management System (LMS).
• Knowledge of adult learning principles and instructional design methodologies.

Working Conditions

• Manual dexterity required to use desktop computer and peripherals
• Utilization of software, teleconferencing and email to perform job functions
• Remote workers need to be generally available 8am-5pm Central Standard Time.

Compensation and Benefits

• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth and career development.
• Flexible work arrangements, including remote work options.
• Health, dental, and vision insurance.
• 401(k) plan with company matching.
• Company will provide laptop and other needed computer equipment.

About AxisCare

According to Pew Research, roughly 10,000 baby boomers turn 65 every day, and the American Society on Aging calculated that an American has a 70% chance of needing help with activities of daily living such as dressing, bathing, hygiene, etc. This has led to an unprecedented increase in Home Care agencies in the U.S. and abroad who strive to help those who have difficulty helping themselves, specifically offering non-medical (also referred to as non-skilled) services to seniors in their homes.

AxisCare was started in 2011 by industry leaders to help meet the demand for a more user-friendly and mobile-compatible solution. Our product is a web-based management platform that helps agencies manage CRM and marketing, Caregiver/Client scheduling, billing, payroll and much more. Headquartered in Waco, TX, AxisCare has clients in all 50 states as well as 6 other countries We are a fast-growing company seeking high-performing individuals looking for a fast-paced, autonomous working environment. We are an Equal Opportunity Employer and comply with ADA regulations as applicable.