Inside Sales Account Manager - Outbound Call Center

Company Description

Support Services Group (SSG) is a global leader in high-touch, outsourced engagement center services, offering tailored solutions across various industries, including retail, healthcare, financial services, and more. With over 25 years of experience, we excel in customer experience, business intelligence, tech support, and revenue generation. Our “On It” culture emphasizes client focus, first-call resolution, and continuous improvement. Supported by a diverse workforce of 10,000 skilled agents and cutting-edge technology, we deliver better customer satisfaction, increased loyalty, and operational success for our partners. At SSG, we pride ourselves on keeping our promises and fostering long-term, trust-based relationships with clients.

Role Description

This is a full-time on-site role for an Inside Sales Account Manager based in Waco Texas. The Inside Sales Account Manager will be responsible for driving platform adoption, managing client accounts, building strong customer relationships, and ensuring customer satisfaction. The role includes daily outreach to potential and existing customers, addressing client needs, identifying opportunities for adoption, and delivering a high level of service to meet and exceed conversion targets. Collaboration and teamwork are vital to this role to maintain strong client connections and achieve company goals.

Qualifications

• Proficiency in Inside Sales, Account Management, and driving revenue growth
• Strong skills in Customer Satisfaction and Customer Service to ensure exceptional client experiences
• Demonstrated ability in Relationship Building to foster trust and long-term partnerships
• Excellent verbal and written communication skills for engaging with clients and team members
• Proven ability to meet or exceed sales targets in a results-driven environment
• Bachelor’s degree in Business, Marketing, or a related field is a plus not required
• Experience working in an on-site call center environment is beneficial
• Problem-solving ability and adaptability in a fast-paced setting