Finance Operations Coordinator

for Waco, TX

Finance & Accounting

Full-Time

Waco, TX

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Job Summary

The Finance Operations Coordinator serves as the central point of contact for all questions, requests, and support needs directed to the Finance Department. This role manages the department's ticketing and communication workflow, ensuring inquiries are routed efficiently to the right team member, tracked to resolution, and handled with professionalism and accuracy.

The ideal candidate is highly organized, detail-oriented, and possesses a foundational understanding of accounting and finance operations. This position bridges communication between field operations, payroll, accounts payable, and the corporate finance team, improving responsiveness and consistency across the organization.

Benefits

Compensation

Competitive starting salary that corresponds to the applicant's experience and this role's needs

Career Development & Support

Receive initial corporate training & ongoing corporate support while you develop professionally

Benefits

Receive paid Health, Dental, and Vision insurance on top of a competitive starting salary

Perks

Enjoy an allocated phone stipend and PTO to recharge as needed

Meaningful Impact

Experience fulfillment by serving those that directly impact our elderly population & their families

Responsibilities and DutiesDepartmental Communication & Ticket Management

Serve as the first line of contact for all finance-related inquiries from internal stakeholders.
Create the department's ticketing or request-tracking system (e.g., email queue, helpdesk platform, or shared inbox).
Log, prioritize, and assign incoming requests to appropriate finance team members based on topic (e.g., payroll, AP, reporting, AR).
Monitor ticket progress, follow up on open items, and ensure timely resolution and communication back to requestors.
Identify recurring issues or inefficiencies and propose process improvements to leadership.

Direct Inquiry Resolution

Research and respond to straightforward finance-related questions independently.
Escalate complex inquiries to the appropriate accounting or finance lead and ensure a smooth handoff.
Provide professional and accurate written communication to field offices and leadership teams.

Finance Process Support

Assist in maintaining department documentation and knowledge bases, including FAQs, process maps, and internal guides.
Support light transactional tasks as needed (e.g., pulling GL detail, vendor lookups, confirming payments, reconciling requests).
Generate and distribute periodic reports summarizing ticket volume, response times, and request trends for management review.

Cross-Department Coordination

Work closely across departments to streamline communication and resolve issues quickly.

Act as a liaison between corporate finance and location Operating Directors, ensuring consistency and clarity in financial processes.

Support internal audit or compliance initiatives as directed by finance leadership.

Qualifications & Experience

Bachelor's degree preferred (Accounting, Finance, or Business Administration).
2–5 years of experience in accounting support, finance operations, or customer service coordination.
Familiarity with accounting systems (e.g. Sage Intacct, Netsuite, SAP, QuickBooks experience a plus).
Strong communication and organizational skills with an ability to multitask across multiple priorities.
Comfort using shared inboxes, ticketing tools, or workflow software.
Proficiency with Microsoft Excel, Google Suite, and Teams.
Attention to detail, reliability, and a proactive, service-minded attitude.

Finance Operations Coordinator