IT Administrator Lead

The IT Administrator Lead is responsible for the day-to-day administration of the organization’s hardware, devices, user accounts, and access across corporate and field environments, and serves as the primary point of accountability for IT operations. Reporting to the VP of IT, this role owns the full hardware lifecycle, password and credential management, user access and offboarding, and ongoing monitoring of devices to keep systems secure and reliable. The IT Administrator Lead sets technical standards, oversees the organization’s managed service provider (MSP), and partners with leadership to support the organization’s broader cybersecurity and HIPAA safeguards.

Key Responsibilities

Leadership & Strategy

• Serve as the primary point of accountability for IT operations and report directly to the VP of IT.
• Supervise the organization's managed service provider (MSP), directing day-to-day work, reviewing performance against service-level agreements (SLAs), and serving as the escalation point for complex technical issues.
• Partner with the VP of IT on the IT roadmap, infrastructure planning, and annual technology budget.
• Own key vendor and service-provider relationships, including contracts and renewals with the third-party IT/security vendor and MSP (SHI International Corp.).
• Develop, maintain, and enforce IT policies, standards, and documentation across the organization.

Hardware & Device Management

• Oversee procurement, configuration, deployment, and full lifecycle management of laptops, desktops, mobile devices, and peripherals.
• Standardize device builds and maintain an accurate inventory of all hardware assets across corporate and field environments.
• Manage vendor relationships and purchasing decisions related to hardware and IT equipment.
• Ensure field staff are equipped with reliable, secure, and properly configured devices, including local office internet and networking equipment.

Password & Credential Management

• Establish and enforce password policies, including complexity, rotation, and reuse standards across all systems.
• Administer multi-factor authentication (MFA) and single sign-on (SSO) for organizational accounts.
• Manage credential provisioning, secure password resets, and use of an organizational password manager.
• Monitor for compromised or weak credentials and remediate account security risks promptly.

User Access Management & Offboarding

• Provision and grant appropriate system and application access for new and changing roles based on the principle of least privilege.
• Maintain role-based access controls and conduct periodic access reviews aligned with organizational policies.
• Manage timely offboarding upon resignation or termination, ensuring removal of all system access, device retrieval, and protection of company data.

Device Monitoring & Management

• Administer the organization’s Google Workspace environment, including user management, device policies, and system configuration.
• Deploy and manage endpoint and mobile device management (MDM) tools to monitor device health, security posture, and compliance.
• Monitor devices and systems for vulnerabilities, security incidents, and unauthorized activity, and coordinate timely responses.
• Support the organization’s cybersecurity and HIPAA safeguards in coordination with the third-party IT/security vendor (SHI International Corp.).

End-User Support

• Provide local and remote IT support for corporate and field personnel.
• Troubleshoot hardware, software, and connectivity issues.
• Ensure prompt resolution of technical issues to minimize operational disruption.
• Develop documentation and processes to improve support efficiency and user experience.

Qualifications & Skills

• 5–7+ years of IT administration experience, including experience leading projects and managing vendors or a managed service provider (MSP), ideally in a multi-site or field-based environment.
• Hands-on experience administering Google Workspace, including user, device, and security policy management.
• Proficiency with endpoint and mobile device management (MDM) tools and full device lifecycle management.
• Working knowledge of identity and access management, including MFA/SSO, role-based access controls, and password-manager solutions.
• Familiarity with cybersecurity best practices and HIPAA security safeguards.
• Strong hardware, software, and network connectivity troubleshooting skills, with experience managing procurement and vendor relationships.
• Excellent communication and documentation skills, with the ability to support both corporate and field staff.
• Demonstrated ability to set technical standards, oversee a managed service provider (MSP) and other vendors, and contribute to IT planning and budgeting.
• Relevant certifications preferred (e.g., Google Workspace Administrator, CompTIA Network+ or Security+, or ITIL).