Sales Service Representative

Job Summary of Sales Service Representative

Acting as a pivotal team member in the capacity of Sales Service Representative, you contribute substantially to showcasing and embodying our brand identity to our customers. Your main task includes actively engaging with customers, establishing connections, and delivering outstanding customer service to enhance brand loyalty. Your expertise in product details empowers you to educate, enlighten, motivate, and style customers effectively. By partnering with your management team, you will work towards providing customers with an unparalleled shopping experience through a holistic, all-encompassing approach.

Responsibilities of Sales Service Representative

• Maintain a standard of treating all customers and employees with respect, thereby improving the work environment.
• Strengthen customer loyalty by providing information on the advantages of enrolling in our loyalty programs.
• Establish connections with clients and employ suggestive selling tactics to drive sales and enhance service efficiency.
• Optimize customer interactions by leveraging all available omnichannel channels.
• Demonstrate accountability for personal goals that play a part in the store's achievements and overall performance.
• Support operations on the sales floor, in the fitting room, at the cash wrap, and in the back of the house as necessary.
• Keep your work area in a neat and organized state to enhance your efficiency.
• Address all customer interactions and potential return matters with professionalism and courtesy.
• Perform operational procedures in a manner that is both effective and efficient.

Qualifications of Sales Service Representative

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fastpaced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

Benefits of Sales Service Representative

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• Known for its exceptional Paid Time Off benefits that exceed industry norms.
• Up to five hours per month are available for employees to volunteer at a charity during their scheduled work time.
• Employees can take advantage of a generous 401(k) plan that includes matching contributions for up to four percent of their base salary.
• A stock purchase plan for employees permits eligible workers to acquire company shares at a reduced cost.
• Coverage options encompassing medical, dental, vision, and life insurance.

Brought to life by a pair of visionaries from California animated by their thirst for discovery, Banana Republic has reinvented itself as a premium, experiential lifestyle brand tailored for the contemporary epoch. Tailored for a world where all possibilities are within reach, we leverage the finest materials alongside the latest advancements in fabric technology to produce timeless, adaptable garments, accessories, and jewelry. Expanding into home and art collections, we transcend beyond mere clothing and become an intrinsic part of our customers' everyday existence. We are committed to creating memorable, immersive experiences both digitally and in physical stores that foster enduring connections and cater to the multifaceted lifestyle needs of our clientele. Our team comprises enthusiastic and inquisitive storytellers dedicated to pushing boundaries and delivering consistent, high-quality products within an elevated customer journey. Tempted by this intriguing proposition? Embark on the Banana Republic adventure with us as we shape what lies ahead.

Gap Inc. upholds a commitment to maintaining a workplace that is free from discrimination or harassment and is dedicated to providing equal opportunities for individuals of all backgrounds. The company's employment decisions are made without prejudice towards any protected status, and it actively seeks to recruit, train, and promote qualified individuals from diverse backgrounds. Gap Inc. has been recognized with several prestigious awards for its unwavering dedication to equality and remains focused on cultivating a diverse and inclusive work environment. Forbes acknowledged the company in 2022 as one of the premier global employers and as one of the leaders in diversity in employment practices.