Director of Sales

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

Welcome to Hyatt Regency Grand Reserve Puerto Rico, a premier resort in the Pyramid Global Hospitality portfolio, located in the breathtaking setting on the oceanfront coast of Rio Grande. Featuring 579 guest rooms and over 36,918 sq ft of meeting space, this award-winning property, recognized as one of the top five resorts in Puerto Rico by Travel + Leisure's World's Best Awards, offers a truly dynamic environment for hospitality professionals.
At Hyatt Regency Grand Reserve Puerto Rico, we are committed to delivering exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and engaging environment surrounded by the natural beauty of El Yunque rainforest and the island's stunning coastline. From an expansive lagoon-style pool to a nearby 27-hole Tom Kite-designed golf course and a full-service rainforest spa, this property offers a unique and inspiring setting to grow your career.
We offer a wide range of opportunities across multiple departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Whether you're just beginning your hospitality journey or looking to take the next step, you'll find opportunities for growth at every level.
Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for service. We provide comprehensive training and development programs to help our associates succeed. If you're passionate about hospitality and ready to be part of a people-first culture, we invite you to explore opportunities at Hyatt Regency Grand Reserve Puerto Rico and apply today.

What you will have an opportunity to do:

Director of Sales (DOS)

Pyramid Global Hospitality

Hyatt Regency Grand Reserve Puerto Rico – Caribbean
Large-Scale Branded Resort | Full-Service

Position Overview

The Director of Sales (DOS) is responsible for leading the overall sales strategy for Hyatt Regency Grand Reserve Puerto Rico, a large-scale, branded big box resort destination in the Caribbean. Reporting directly to the General Manager and working closely with corporate, regional, and brand sales leadership, this role is focused on driving top-line group and catering revenue, with particular emphasis on large group base business, within the following segments: corporate, association, incentive, and SMERF/Local . Additionally, will provide strategic direction and guidance in the development of the wholesale/leisure segment (transient)

This high-impact leadership role requires a proven sales executive with extensive experience in large resort environments, deep knowledge of branded hotel sales organizations, and the ability to compete for complex, high-volume group and transient business in an international resort setting. The DOS will play a critical role in positioning the resort for long-term success while strengthening brand presence and global market share.

This is a rare opportunity to lead sales for a landmark, large‑scale Caribbean resort where global brand strength, complex group demand, and destination appeal intersect. We are seeking  a bilingual, big‑box sales leader who thrives at scale and is ready to make a lasting impact. For the right candidate, this role offers professional challenge, executive visibility, and an exceptional lifestyle in one of the world’s most desirable resort destinations.

Responsibilities

• Lead and oversee all sales efforts for the resort, with a primary focus on large group base business, association, incentive (MICE), corporate, SMERF, and leisure demand.
• Develop and execute an annual Sales Business Plan aligned with ownership objectives, brand strategy, and long-term revenue goals.
• Actively solicit new business through direct selling, prospecting, inbound/outbound sales efforts, site inspections, client entertainment, tradeshows, and international sales missions.
• Strategically manage, grow, and retain key domestic and international accounts, with an emphasis on high-volume, multi-year group opportunities.
• Partner closely with Revenue Management to align group strategy, pricing, displacement analysis, and market mix to maximize total resort profitability.
• Lead, coach, and mentor a diverse sales team, setting clear expectations, developing talent, and holding the team accountable to measurable results.
• Collaborate with brand and corporate partners to execute brand-aligned sales initiatives, promotions, and market positioning strategies.
• Build and maintain strong relationships with global meeting planners, tour operators, destination partners, and industry organizations relevant to Caribbean resort demand.
• Prepare and present accurate forecasting, reporting, and business analysis to ownership, the General Manager, and corporate leadership.
• Serve as an active and collaborative member of the Executive Committee, contributing to overall resort strategy, culture, and operational excellence.

What are we looking for?

• Bachelor’s degree preferred in Hospitality Management, Business, Marketing, or a related field.
• Minimum of 5 years of progressive hotel/resort sales experience, with at least 3 years in a senior sales leadership role (DOS or DOSM).
• Significant experience in large, branded, big-box resorts; large-scale group-oriented destinations strongly preferred.
• Proven success driving large group base business, including association, incentive, and corporate segments in competitive resort markets.
• Demonstrated background working within a major global hotel brand sales ecosystem.
• Fluency in both English and Spanish required; ability to communicate effectively with international clients and stakeholders.
• Hands-on, results-driven leader with deep expertise in direct selling, complex negotiations, and strategic account development.
• Proficient in branded hotel sales systems, CRM platforms, and working knowledge of PMS/RMS environments.
• Exceptional communication, presentation, and negotiation skills with the ability to influence senior-level stakeholders across cultures.
• High-energy, strategic, and adaptable leader who thrives in a fast-paced, performance-driven resort environment.

Compensation

Competitive salary $150,000-$175,000 with comprehensive benefits and incentive plan.

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Compensation:

$150000

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$175000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.