Marketing & Communications Program Manager

Job DetailsLevel

Management

Job Location

Waco, TX 76707

Position Type

Full Time

Education Level: 4 Year Degree

Travel Percentage

Up to 25%

Job Shift

Day

Job Category

Marketing

PRIMARY DUTIES

Develop and manage project timelines, task assignments, and deliverable schedules

Ensure marketing initiatives are completed on time and aligned with organizational priorities

Identify bottlenecks or competing demands and escalate as appropriate

Maintain and manage MarCom technology platforms (CMS, CRM integrations, email systems, reputation management tools, etc.)

Ensure data integrity and system functionality

Monitor platform usage and identify opportunities for optimization

Maintain organized digital asset libraries and shared documentation systems

Track and report on key marketing and communications metrics

Maintain dashboards and reporting frameworks

Provide regular updates on campaign performance and operational throughput

Partner with clinic leadership and internal departments to support communication initiatives

Facilitate collaboration across teams to ensure smooth execution of marketing programs

OTHER DUTIES

Assist with administrative tasks and errands as needed

Serve on internal or external committees and participate in planning

Undertake special projects as assigned by the CPO or Director of Marketing and Communications

Qualifications

REPORTS TO

Director of Marketing & Communications, or their delegee

EDUCATION &

EXPERIENCE

Bachelor's degree in Communications, Marketing, Public Relations, Journalism, Business Administration, or related field.

Equivalent experience may be substituted for education and experience requirements. Three to five years of experience in marketing operations, communications coordination, program management, or related role required.

SKILLS

Exceptional organizational and time management, with a proven ability to manage multiple concurrent programs, track detailed workflows, and meet deadlines in structured, deadline-driven environments.

Strong analytical and problem-solving skills, including the ability to identify process inefficiencies and implement system improvements. Demonstrated experience in project and program management, including intake coordination, timeline development, deliverable tracking, and performance measurement.

High attention to detail with a systems-oriented mindset and commitment to operational consistency. Proficiency with relevant marketing and communications technology platforms, including Microsoft Office Suite, project management systems, CRM platforms, website CMS tools, email marketing software, reputation management platforms, and digital asset management systems.

PHYSICAL AND MENTAL REQUIREMENTS

Visual and auditory accuracy

Shift length - 8 hours

Indoor setting

Continuous use of computer and calculator

Long periods of sitting

Frequent use of telephone

Continuous repetitive grasping and manipulation of both hands

Continuous conversational communication

Occasional reaching, walking, squatting, bending, kneeling, twisting and climbing

Occasionally carrying, lifting, pushing and pulling up to 25 lbs.

Occasionally working in confined, noisy, dusty areas

Understand/carry out simple/detailed, oral/written instructions

Memorize and retain instructions

Read and interpret detailed specifications