Director of Operations

Purpose

Waco Foundation is a charitable organization that provides grants and other charitable services in McLennan County, Texas. The Director of Operations should be guided by a strong sense of mission to play a critical strategic and coordinating role, overseeing the Foundation’s internal operations and ensuring alignment across key functional areas including finance, HR, IT, facilities, and compliance. This position helps strengthen the Foundation’s internal operations by building systems, strengthening infrastructure, and working collaboratively with staff to ensure organizational alignment across functions. The Director is expected to delegate effectively, use existing resources wisely, and discover methods for continuous improvement and cross-functional coordination. As a leader in a mission-driven organization, the Director should also be able to integrate the vision and values of Waco Foundation into decision making. The position is in-office and reports to the CFO/COO.

Nature of Work

Work at the Waco Foundation is highly suited for the individual who has a passion for improving the world and particularly the local community, working very hard, problem solving, personal growth, and working with others. All positions at the Foundation offer opportunities for advancement and growth as a result of sustained, dedicated work of employees.

Essential Duties

Business Operations and Systems

· Lead and continuously improve the Foundation’s operational systems, processes, and controls to ensure efficiency, accountability, and alignment with organizational goals.

· Oversee cross-functional operational areas including HR, technology, AI integration, facilities, and compliance, ensuring coordinated execution and mission alignment.

· Manage departmental project tracking and planning processes, escalating risks and resolving operational roadblocks as needed.

· Supervise and collaborate with Foundation staff and partners (e.g., HR consultants, IT Vendors) ensuring performance standards and service quality reflect the Foundation’s values.

· Partner with the CFO and Executive Office to oversee recruitment, onboarding, performance management, and staff development initiatives that foster a high-performing, mission-driven culture which reflects Waco Foundation’s commitment to hospitality.

· Develop, maintain, and regularly update organizational policies and standard operating procedures; ensure consistent implementation, staff training, and periodic review for effectiveness and compliance.

Office & Facilities Management

• Provide strategic oversight of the office and facilities operations, ensuring high standards for cleanliness, safety, functionality, hospitality, and an environment that reflects the Foundation’s values.
• Supervise and support the Property & Meeting Coordinator in the day-to-day administration of the Foundation’s physical office including office maintenance, vendor coordination, and shared space management, and serve as a backup or point of escalation when needed to ensure continuity of operations.
• Oversee the Foundation’s technology infrastructure, data platforms, and office equipment, partnering with IT vendors to ensure security, functionality, cybersecurity compliance, and long-term scalability.
• Maintain, ensure, and implement office procedures, safety protocols, emergency response plans, and up-to-date physical security systems.
• Oversee logistics and quality control for events on the properties, working with staff as appropriate and ensuring cultural and mission focused details are addressed.

Compliance & Risk Management

· Monitor compliance with internal policies and external regulations, support audits, risk management activities, and policy updates.

• Maintain lay governance documents such as bylaws, meeting minutes, and board policies.
• Coordinate annual compliance processes, including D&O insurance renewals.
• Support risk mitigation efforts across all operational areas, identifying and addressing potential vulnerabilities.
• Ensure adherence to document retention, archiving protocols, internal control policies, and established security standards, including regular review and monitoring of user access to shared drives, folders, and files.

Qualifications

· Passion for community work, learning, problem solving and a fast-paced schedule;

· Bachelor’s degree required; Master’s degree preferred;

· Minimum 7-10 years of relevant professional experience;

· Experience in drafting and executing policy;

· Exceptional organizational and project management skills; ability to manage multiple priorities and meet deadlines;

· Excellent interpersonal and communication skills, with the ability to work collaboratively across departments and with external partners;

· Demonstrated integrity, discretion, and sound judgement in handling confidential and sensitive matters;

· Commitment to excellence, continuous improvement, and alignment with Waco Foundation’s mission and values;

· Detail oriented, proactive, and resourceful, with a continuous improvement mindset;

· Proficiency in the use of or willingness to develop proficiency in AI and professional technology including M365 applications;

· Alignment with organizational values, to include stewardship, humility, and equity;

· Proactive problem solving; finds solutions and takes the initiative to resolve issues without waiting for direction;

· Interest in working very hard in a goal-oriented, dynamic, small office as a part of a professional team.

Work Hours

Monday through Friday 9:00 a.m. to 5:00 p.m. Waco Foundation values the well-being of all employees which includes a healthy work-life balance. Schedule flexibility may be available for some positions at the discretion of the immediate supervisor and executive director.

Pay Rate

Commensurate with education and experience.

Physical Characteristics

Strength, dexterity, coordination, and vision to use a keyboard and video display terminal daily for long hours during the day. Occasionally lifting objects weighing up to fifty pounds and reaching for items above or below desk level. Physical ability to frequently sit at a computer, stand and walk for extended periods of time, perform repetitive movements and work in confined areas. A valid driver’s license, access to a working, reliable vehicle for everyday use and the ability to travel are also necessities.

Upon approval, thorough background and reference checks may be conducted. These include but may not be limited to educational and employment verification, criminal background check, credit history, and pre-employment drug screening.

THIS JOB DESCRIPTION PROVIDES A GENERAL DESCRIPTION OF THE DUTIES OF THE POSITION. IT IS NOT EXHAUSTIVE. MANAGEMENT HAS THE SOLE DISCRETION TO MODIFY THESE DUTIES BASED ON ITS REASONABLE BUSINESS JUDGEMENT AND ECONOMIC FACTORS.

Job Type: Full-time

Pay: $75,000.00 - $95,000.00 per year

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience

• Project management: 4 years (Required)
• Nonprofit management: 2 years (Required)

Location

• Waco, TX 76701 (Required)

Work Location: In person